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Job Title:  

IT Systems Technician II

Job Requisition ID:

JR0000000933

Number of Openings:

1

Shift:

Not Applicable (United States of America)

Compensation Details:

$65,000-$68,000

Job Description:

Make a difference and join the DCA Team!  DCA gives employees more to do than merely make a living.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement.  If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.  

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

OUR CULTURE

DCA is dedicated to helping build strong, vibrant communities. We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service and the desire to enrich the lives of others motivates you to do your best work, you should consider joining the DCA Team.

GENERAL DESCRIPTION

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses. DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.

POSITION SUMMARY

The IT Systems Technician II is a mid-level, multi-disciplinary role within a small, highly collaborative government IT team. This individual serves as the operational backbone of the team — owning end-user computing, network support, asset management, and IT service operations. The ideal candidate is dependable, technically capable, and comfortable working closely alongside cloud and security peers in a lean environment where everyone contributes beyond their primary lane.

RESPONSIBILITIES

• Create, manage, and maintain deployment profiles, enrollment configurations, and compliance policies in Microsoft Autopilot, Intune, and Apple Business Manager; ensure devices are properly configured for secure, consistent deployment across the environment
• Provide Tier 2/3 escalation support for complex hardware, software, and connectivity issues; serve as primary contact for specialized business application support; document findings and drive resolution to closure
• Participate in quarterly server patching cycles and maintenance windows; support backup and restore operations; assist with Windows Server administration tasks
• Assist with Azure infrastructure administration including Virtual Machines, storage accounts, and networking components; support advanced Microsoft 365 administration across Exchange Online, SharePoint, Teams, and OneDrive; assist with Azure AD user and device management, Conditional Access policy reviews, and license assignments under senior guidance
• Assist on infrastructure projects, migrations, and rollouts; support disaster recovery documentation and testing; help maintain network diagrams and runbooks
• Coordinate vendor escalations for hardware and software as needed (Microsoft, Cisco, or any other related 3rd-Party Vendor)
• Provide backup support to teammates during absences, high-volume periods, or major projects
• Communicates technical concepts clearly to non-technical staff and stakeholders; dependable and professional — a small team relies on consistent coverage and ownership
• Perform other duties and special projects assigned by IT leadership

QUALIFICATIONS

• Associate's or bachelor’s degree in information technology, Computer Science, or related field — OR — equivalent work/military experience
• 1–3 years of hands-on IT experience in a professional environment
• Working knowledge of networking concepts (TCP/IP, DNS, DHCP), Windows Server, and Microsoft 365
• Experience with Azure AD, Microsoft Intune, and Autopilot
• Familiarity with ServiceNow or similar ITSM platforms
• CompTIA A+, Network+, or Microsoft certifications (MD-102, AZ-900) preferred
• Prior experience in a government or regulated environment a plus
• Self-directed, adaptable, and comfortable shifting priorities in a fast-paced environment
• Ability to lift and move IT equipment (up to 50 lbs)

WORKING CONDITIONS

• On-site position; occasional travel to satellite locations may be required
• Member of a small, tightly collaborative IT team — flexibility and willingness to assist across functions is essential
• Must be comfortable taking ownership of tasks without constant direction
• Subject to background check and government security screening

• This position exempt, knowing it may include hours which exceed eight hours in a day or forty hours in a week
• Occasional travel required including air and car travel
• While performing the duties of this job, the employee will work primarily in a climate controlled environment with minimal safety/health hazard potential

PHYSICAL / SENSORY REQUIREMENTS:

Work is principally stationary, but the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and constantly operate a computer and other office equipment.

Must be able to remain in a stationary position 50% of the time.

Must be able to perform office-related duties.

Must be able to operate office equipment.

Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.

Must be able to perform essential job functions, with or without reasonable accommodation.

Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

Must maintain punctuality and attendance as scheduled.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need accommodation for an interview, please contact the Human Resources Office at (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.  This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

Minimum Qualifications:

Bachelor's degree in a related field from an accredited college or university AND Five years of related experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Seven years of related experience OR One year of experience at the lower level Systems Analyst 3 (ITP022) or position equivalent. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.