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Job Title:  

Job Requisition ID:

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Compensation Details:

Job Description:

The Georgia Department of Revenue is hiring a Customer Service Rep 1 in the Motor Vehicle Division. This role reports to the Customer Service Supervisor and handles high call volume, emails, and customer support using contact center tools.

Minimum Entry Qualifications

• High school diploma/GED and one (1) year of experience handling questions, complaints, and/or providing information in a customer service setting.

Required Skills & Experience - Qualified candidates must have the ability to:

• Deliver excellent service while resolving customer concerns with patience and care
• Collaborate effectively across multiple teams and units
• Take ownership of your actions and accept both positive and negative outcomes
• Set clear priorities and follow through to meet deadlines and achieve desired results
• Weigh potential consequences when making decisions that affect multiple parties
• Take initiative to improve situations without waiting for explicit instructions
• Adapt to shifting priorities by thinking creatively and adjusting your approach to fit new circumstances

Preferred Qualifications

• 1 year of contact center experience
• Proficiency in Microsoft Word, Excel, and Outlook

Pay & Status

• Unclassified, Pay Grade F
• Salary: $39,728

Location & Schedule

• South Metro Office: 4125 Welcome All Road, Atlanta, GA 30349
• Office hours: Monday–Friday, 8am–5pm. Start time may be adjusted to 7:30am based on business needs.
• Telework may be available based on performance after training and is subject to change per DOR policies.

About DOR
The Department of Revenue is Georgia’s main tax collection agency, focused on fair and efficient tax administration and excellent customer service.

Benefits

• 13 paid state holidays
• Annual and sick leave
• Medical, dental, and vision coverage
• 401(k) with 5% employer match

Important Information:

All Department of Revenue positions are subject to annual State of Georgia tax records check. Additional background processes may be in place for some positions. The highest level of education indicated on your GA@Work profile will be verified.

Equal Opportunity & Accessibility:

The Department of Revenue is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require accommodation during the application or interview process, please contact dor-candidate-adarequest@dor.ga.gov. 

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.