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Job Title:  

Business Support Analyst II

Job Requisition ID:

JR0000000942

Number of Openings:

1

Shift:

Day (United States of America)

Compensation Details:

$43,963.00

Job Description:

Business Support Analyst II

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for the assignment of Business Support Analyst II serving in the Program Management Office.

Under direct supervision, the qualified individual will:

• Lead and coordinate business analysis activities across multiple projects, ensuring business requirements, stakeholder needs, and project deliverables are completed accurately and on schedule.

• Mentor junior analysts by providing guidance, reviewing work, and supporting their professional development.

• Train new employees on business processes, systems, reporting tools, and standard operating procedures.

• Serve as liaison between stakeholders and technical staff in implementation and development of business process automation.

• Eliciting and documenting stakeholder business requirements.

• Coordinating and managing User Acceptance Testing (UAT).

• Generating, analyzing, and distributing lobby management performance reports.

• Developing and distributing internal Manager’s Bulletins.

• Developing end-to-end process maps.

• Traveling to various CSCs across the state in support of the agency's operational and customer service goals.

Competencies Needed:

• Excellent written and verbal skills, including the ability to communicate clearly and succinctly with senior and executive-level leaders.

• Ability to work well with different teams and stakeholders; build professional relationships and work effectively in a team environment.

• Ability to understand and interpret business requirements for critical system changes.

• Ability to evaluate, understand and negotiate underlying stakeholder business objectives.

• Strong organizational and time-management skills.

• Ability to multi-task and meet strict deadlines in a fast-paced environment.

• Ability to independently research and analyze information and draw logical inferences and conclusions.

• Ability to exercise various latitudes of independent judgment.

The PMO offers a career development path designed to support the development and growth of our Business Support Analysts (BA).

This career path includes a 5% salary increase after the first year and an additional 5% increase after the second year with a title change to Business Support Analyst III.

Note: all salary increases and progression in title (i.e.) promotion are based on conduct and performance.

Minimum Qualifications:

• Associate degree in business or related field from an accredited college or university AND two (2) years of experience related to area of assignment;

OR

• One (1) year of experience required at the lower level Business Support Analyst 1 (GSP130).
• Bachelor's degree in business or related fields from an accredited college or university AND One (1) year of experience related to the area of assignment.

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications, have:

• At least one (1) year of experience eliciting and developing business requirements documentation for systems and/or business processes.

• At least two (2) years of experience planning and conducting meetings and/or presentations

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants not currently employed by the State of Georgia may apply on

Team Georgia Careers - Jobs

Current State of Georgia employees please apply via Workday.

Please Read:

• Due to the high volume of applications, we are unable to provide individual status updates by phone or email.
• All qualified applicants will be considered; however, not all will be selected for an interview.
• Candidates chosen to move forward will be contacted directly by the hiring agency.
• Applicants who are not selected will receive notification.
• Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.
• Be sure to complete the entire application. An attached résumé does not replace a fully complete work experience section.
• All candidates are subject to background to include (motor vehicle, credit, and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

We are an Equal Opportunity Employer

Minimum Qualifications:

Bachelor's degree in business or related field from an accredited college or university AND Two years of experience related to area of assignment. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.