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Rental Assistance Team Lead

Real Estate
Community Affairs, Georgia Department of - DCA


To help build strong, vibrant communities.



For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities



DCA is dedicated to helping build strong, vibrant communities. The Georgia Department of Community Affairs (DCA) is a State agency dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses.  DCA offers a fast paced, challenging and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.  We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.  DCA offers a fast pace, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service and the desire to enrich the lives of others motivates you to do your best work, you should consider joining the DCA Team.


General Description:

The Emergency Rental Assistance (ERA) Program will at any given time have in excess of two hundred (200) employees.   The Team Lead will be responsible for providing support daily to a minimum of ten (10) Rental Assistance Processors, Utility Specialist, and Underwriters.  Some of the daily oversight  will  include but, is not limited to, delegating tasks, developing process strategies for the Rental Assistance Processors, the Utility Specialists, and the Underwriters that will be used to reach program goals, guiding the team on reaching those goals, and providing training that the team members need to perform their duties.


The Team Lead hired for this position will be expected to provide a diverse range of support; for operational and programmatic activities within this office by working directly with the Operations Management Team.   Providing technical assistance to our front-line staff to ensure that they are following compliance, program development, and helping to ensure that performance measures are met are all functions that are vital to the success of the (ERA) Program.


The ability to coach, mentor, develop team strengths, improve weaknesses, and organize tasks are all characteristics that are vital to the success of the program.

Some of the key functions that will be expected of the person hired for this position is as follows:


Knowledge, Skills, & Abilities:

  • Knowledge of, and experience with, federal programs, laws, regulations, guidelines, and policies applicable to the Emergency Rental Assistance Program
  • Knowledge of, and experience with, federal funding mechanisms, specifically related to the above-mentioned programs
  • Strong organizational and leadership skills
  • Strong oral communication skills to include written communication and interpersonal skills
  • Ability to manage multiple tasks
  • Ability to use independent judgement and discretion in managing situations and people, and resolving problems
  • Strong computer skills including Microsoft Soft
  • Responsible for assuring that all functions that are vital to the success of the Rental Assistance Program are communicated out to the team in the scope of daily responsibilities
  • Ability to recognize and acknowledge the skills of key team members and utilize their strengths to the benefit of the team
  • Ability to build trust and camaraderie between team members
  • Influence valuable changes and positive outcomes


Agency Specific Minimum Qualifications:

Bachelor’s degree in a related field from an accredited college or university AND one year of related experience


One (1) year of direct professional experience related to the relevant duties described for this position.


Preferred Qualifications:

DCA would like for preference to be given to applicants who in addition to meeting the agency specific minimum qualifications possess at least one of the following:


  • Experience with leading and achieving success on complex projects
  • Experience working as a Team Lead in some other professional capacity
  • Experience developing a timeline for projects and delegating the individual components to members of the team, including him/herself
  • Bilingual in the following languages; Spanish, Chinese, Korean, and Vietnamese


This job position is estimated to be needed for a minimum of 9 months and a maximum of 12 months.



Note:  All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.


This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.



DCA is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Candidates for this position will be subject to a criminal background check, educational degree check, and reference checks. Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.


If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845.

Master's degree in a social services field from an accredited college or university AND One year of related experience OR Bachelor's degree from an accredited college or university AND Two years of related experience OR Associate's degree from an accredited college or university AND Four years of related experience OR Five years of related experience.

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