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Rental Assistance Operational Manager

Administrative & Operations Support
Community Affairs, Georgia Department of - DCA


To help build strong, vibrant communities.



For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities



DCA is dedicated to helping build strong, vibrant communities. The Georgia Department of Community Affairs (DCA) is a State agency dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses.  DCA offers a fast paced, challenging and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.  We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.  DCA offers a fast pace, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service and the desire to enrich the lives of others motivates you to do your best work, you should consider joining the DCA Team.


General Description:

The Operations Manager hired for this position will be a highly effective person who will supervise the daily operations, excluding personnel related matters, for the Emergency Rental Assistance (ERA) team involved with administering and processing rental and utility assistance applications. 


The Operations Manager is expected to be a goal-oriented individual who can set forth and apply leadership and managerial skills needed to motivate the ERA team members and increase productivity.  The ability to coach, mentor, develop team strengths and improve weaknesses, and organize initiatives are all characteristics that are vital to the success of the large team that has been assembled to effectively administer the U.S. Treasury ERA program.  Some of the key functions that will be expected of the person hired for this position is as follows:

  • Serves as the lead on all key activities and other key operational functions for their team related to the ERA funding to include status updates related to processing staff performance, monitoring, compliance issues, and adhering to policies and procedures.
  • Will serve in a leading role to gather and maintain all updated ERA guidance issued by the U.S. Treasury related to the program.
  • Using the most current guidance, this position will answer ERA questions, offer insight, and organize staff responsibilities.
  • Responsible for providing some technical assistance to external partners, if such partners are utilized, to ensure that they are in compliance with their contractual commitments, program development, and helping to ensure that performance measures are met.
  • Responsible for assuring that all functions vital to the success of the ERA program are communicated to and implemented by the ERA team.
  • The Operations Manager will be charged with regularly reporting on their team’s progress in meetings or through regular email contact or reports.  Should any challenges arise, the Operations Manager will work with other team members to reasonably resolve the situation quickly and effectively.
  • It may be necessary at times to meet with external partners in person to provide one-on-one technical assistance to address questions, program issues, or concerns they may have and need specific clarification on.  When medical guidance is received that it is safe for DCA staff to begin meeting in person with external partners, there will be some travel that is required to perform this work.


Knowledge, Skills, & Abilities:

  • Knowledge of, and experience with, federal and state programs, laws, regulations, guidelines, and policies applicable to rent and utility assistance programs, specifically the U.S. Treasury ERA program.
  • Knowledge of, and experience with, federal and state funding mechanisms, specifically related to the above-mentioned program.
  • Strong organizational and leadership skills.
  • Strong oral to include public speaking, written communication and interpersonal skills.
  • Skilled in developing and revising program policies and procedures.
  • Ability to prioritize and manage multiple tasks.
  • Ability to use independent judgement and discretion in managing situations and people, and resolving problems.
  • Strong computer skills including Microsoft Office Suite.
  • Ability to encourage and support independent thinking.
  • Ability to recognize and acknowledge the skills of key team members and utilize their strengths to the benefit of the team.
  • Ability to build trust and camaraderie between team members.
  • Influence valuable changes and positive outcomes.


Agency Specific Minimum Qualifications:

Bachelor’s degree in a related field from an accredited college or university AND two years of related experience


Three (3) years of direct professional experience related to the relevant duties described for this position.


Position Requirements:

Job candidate for this position will be subject to a criminal background check, educational degree check, and reference checks prior to the extension of a job offer.


Preferred Qualifications:

Preference will be given to applicants who in addition to meeting the agency specific minimum qualifications possess at least one of the following:

  • Experience working with homeless service systems, particularly homeless prevention.
  • Proven experience with leading and achieving success on complex projects.
  • Experience developing a timeline for projects and delegating the individual components to members of the team, including himself/herself.
  • Proven experience working with projects where clearly stated expectations and objectives for team members were required, ensuring that all team members understood the mission and purpose of the project.


This job position is estimated to be needed for a minimum of 9 months and a maximum of 12 months.

Note:  All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.


DCA is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Candidates for this position will be subject to a criminal background check, educational degree check, and reference checks. Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.

If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845.

Bachelor's degree in a related field from an accredited college or university AND Two years of experience managing professional level staff OR Six years of related professional experience AND Two years managing professional level staff. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

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