JOB SUMMARY:
Under general supervision from the Regional Training and Support Manager, provide training and support for external vital records stakeholders, including county vital records offices, hospitals and health systems, coroners and medical examiner, and funeral homes. Provide training on the use of electronic registration systems and educate stakeholders on the legal requirements for fulfilling their vital records-related duties.

JOB DUTIES AND RESPONSIBILITIES:

• Provides input and supports the development of standard policies, procedures, and guidelines for local registrars and data providers.
• Conducts and coordinates need assessments to identify, develop and implement training solutions that support regional constituents’ needs.
• Delivers regular instructor led and virtual training and support to local offices and data partners to ensure clarity of expectations, policies, and procedures to ensure data security, quality and completeness.
• Reviews local registrar offices and data providers procedures and practices to ensure consistency while identifying best practices and implementing improvements to increase data security and quality.
• Collaborates on the development and interpretation of policies and enforcement strategies to support Vital Records’ local registrar and data partners.
• Articulates updated and changes to policies and procedures to region.
• Develops and implements action plans and monitors progress to ensure objectives are met promptly.
• Works with OIG to audit and investigate county offices for potential security and fraudulent risk.
• Represents Vital Records local registrar and data provider needs with both internal DPH teams and external groups from public agencies and private sector to coordinate efforts and share best practices to enhance Georgia Vital Records record establishment and issuance.
• Performs other assignments as required.

PREFERRED QUALIFICATIONS:
Excellent judgment and creative problem-solving skills, specifically related to new process design, change management and conflict resolution skills.
Experience with a learning management system (LMS), computer and/or web-based training delivery.
Previous experience of remote training team experience preferred.