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Housing Processor (Operations & Inspections)

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Real Estate
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Community Affairs, Georgia Department of - DCA

OUR MISSION

To help build strong, vibrant communities.

 

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities

 

OUR CULTURE

DCA is dedicated to helping build strong, vibrant communities. The Georgia Department of Community Affairs (DCA) is a State agency dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses.  DCA offers a fast paced, challenging and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.  We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.  DCA offers a fast pace, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service and the desire to enrich the lives of others motivates you to do your best work, you should consider joining the DCA Team.

 

Role and responsibilities

Under the direction of a HCV Program/Administrative Manager or Lead, the Housing Processor is responsible for clerical work collecting, processing, printing, verifying documentation and filing. These positions provide a variety of routine and complex clerical, administrative and technical work in the administration of the Housing Choice Voucher Program. Maisl, faxes, or emails requests for information and reviews submittals for completeness. Monitors documentation for possible violations and forwards to supervisor. Performs back up to other processing staff. Incumbents require knowledge of HUD and DCA Administrative Plan policies and procedures in order to assist clients and landlords and facilitate the processes.

 

ESSENTIAL FUNCTIONS.

  1. Provides clear and accurate information over the phone or in person to clients, landlords, and staff.
  2. Creates reports and distributes to appropriate staff.
  3. May processes files and documentation for inspections and certifications; mails out letters and packets to landlords, clients and third-party sources; determines verifications needed. 
  4. Reports matters of violation detected through data verification to the supervisor. May seek confirmation of investigative function by collecting additional data or landlord input.
  5. Uses standard office equipment and computers to prepare reports, spreadsheets, and copies for files and mailings.
  6. Maintains records and files in appropriate locations. 
  7. Provides coverage/backup for other Processors and staff, in their absence; takes and responds to client or landlord inquiries; logs and returns phone messages. 
  8. Greets clients and answers a variety of inquiries; stocks fliers; copies; files. 
  9. May date, stamp mail, distribute mail and fax to appropriate sources; assist with bulk mailing of materials using postage machine.
  10. May perform data entry of inspection results, mail inspection-related notices, and reschedule inspections.
  11. Prepare monthly reports.
  12. Scans files and other information into the appropriate computerized system.
  13. May deliver and pick up mail from the Post Office, if assigned.
  14. Continuously provide excellent customer service.
  15. Perform other tasks as assigned.

 

Qualifications and Education Requirements

A High School diploma or equivalent. One year of experience in a public contact/service environment.

Preferred Skills

Knowledge of Microsoft Office Suite of programs, general office techniques, superior organizational skills. Previous experience working with HUD programs.

Additional Notes

Rarely will travel be necessary.

Note:  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.

 

DCA is an Equal Opportunity Employer. If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845.

 

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigations and motor vehicle reports.

Master's degree in a social services field from an accredited college or university OR Bachelor's degree from an accredited college or university AND One year of related experience OR Associate's degree from an accredited college or university AND Three years of related experience OR Four years of related experience.

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